Category Archives: 6. Telephony

Understanding Telephony system, Configuration, Setup and Design.

Network Access Points (NAP)

What is Network access points (NAP)?
A Network Access Point (NAP) was a public network exchange facility where Internet service providers (ISPs) connected with one another in peering arrangements. The NAPs were a key component in the transition from the 1990s NSFNET era (when many networks were government sponsored and commercial traffic was prohibited) to the commercial Internet providers of today. They were often points of considerable Internet congestion.

Example:
Imagine that Company A is a large ISP. In each major city in the UK, Company A has a POP. Company A leases fiber optic lines from a leased line telecoms provider (Openreach) to connect the POPs together.

Imagine that Company B is a corporate ISP. Company B builds large buildings in major cities across the UK and corporations locate their Internet server machines in these buildings. Company B is such a large company that it runs its own fiber optic lines between its buildings so that they are all interconnected.

In this arrangement, all of Company A’s customers can talk to each other, and all of Company B’s customers can talk to each other, but there is no way for Company A’s customers and Company B’s customers to intercommunicate. Therefore, Company A and Company B both agree to connect to NAPs in various cities, and traffic between the two companies flows between the networks at the NAPs.

In the real Internet, dozens of large Internet providers interconnect at NAPs in various cities, and trillions of bytes of data flow between the individual networks at these points. The Internet is a collection of huge corporate networks that agree to all intercommunicate with each other at the NAPs. In this way, every computer on the Internet connects to every other.

https://blog.vtsl.net/vtsl-blog/the-internet-as-a-network-voip-business-phone-system-provider-uk

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What is the difference between a CC error and a lost packet?

Lost or dropped packets are the most common cause of CC errors.

The continuity counter (CC) is a 4 bit sequence number used to identify each MPEG-2 TS packet. A CC error is a break in the sequence numbers ( 1, 2, 3, 4, X, 6, 7, etc) and indicates a problem with the MPEG-2 transport stream packets themselves caused by any one of the following conditions:

Lost packet
Out of sequence packet
Duplicate packet on a per packet identifier (PID) basis

http://www.certusdigital.com/index.php?option=com_content&view=article&id=49:what-is-the-difference-between-a-cc-error-and-a-lost-packet&catid=34:questions-a-answers&Itemid=29

My Asterisk Basic Commands

Asterisk is a complete PBX in software. It runs on Linux, BSD, Windows (emulated) and OS X and provides all of the features you would expect from a PBX and more. Asterisk does voice over IP in four protocols, and can interoperate with almost all standards-based telephony equipment using relatively inexpensive hardware.

Commands Description
clear To clear the terminal.
pwd To see our current directory.
cd /directory Name/ To go to another directory.
cd /etc/asterisk/ Folder we do all configuration.
Ls Show file list.
Nano Text editor and for file creation in linux.
Nano sip.conf To modify sip configuration.
Ctrl + o For saving.
Ctrl + x Exit
Rm To remove/delete.
Ps aux | grep asterisk Show the list of program running and filter word asterisk.
Asterisk To startup.
Asterisk –c To go to console. (Ctrl + c to exit)
Asterist –r To go to console.
reload To reload asterisk. Command should be in console.
Core stop now Stop asterisk from running. Command should be in console.
Asterisk –rvvvvv Debug information
Sip show peers To show peering
asterisk -rx ‘sip show peers’ | grep -a Telnovo Show peering
reboot To restart

## File Option

 

## Aterisk

Asterisk it’s self is a program and it has to be running.

Exit/Quit command on asterisk sometime kill or stop the program from running.

#Ps aux | grep asterisk

#Asterisk

Note: Asterisk should have it’s own line.

## Sip.conf file

The Sip.conf file that we define our client who is connecting to our voice over IP server and this can be soft phone or hard phone.

In this file we configure what client user and password.

## Soft Phone

An application running on your devices (Mobile/Computer). You can use program like X-lite or eyebeam which is a soft phone and have it connect to your VoIP server.

## Hard Phone

Physical Phone such as IP Phone (Polycom,Avaya,Alcatel,Cisco)

## Extensions.conf

Extensions configuration file it’s a call processor, What it’s going to do is when a user dials a number this extensions file will determine what will have when number.

Alcatel PaBX Command list

Here is the list of specific commands usable by all users:
– cpu_ready : <description to be filled>
– listtool : list of specific commands
– mnt4615 : A4615 maintenance tool
– rst4615 : reset A4615 VMU
– scpu : send message to CPU
– simdeport : Equipment replacement or visualisation
– simtrace : Redirection of messages from the cpu to a coupler
– tcyc : all cyclical test activation
– domstat : Display Domain Info
– intipstat : Int Ip Information
– ippsim : PCMM2 Simulation Mode

Here is the list of specific commands usable by mtcl:
– abcchain : check notification and facilities chainage
– acdhtml : Make html file for acd
– acdsup : Display acd configuration
– acrlist : Send a message to the associated node and wait for the answer
– actdbg : active traces for debug
– agacd : Display agent parameters
– agfsb : Display agent parameters for forseeable wait
– alarmrel : alarm relay:change state, incidents, info
– antdiv : correct antenna diversity field in DB and remanents
– asn1chain : check asn1 chainage
– attag : List of attached agent in a processing group
– autor2 : internal datas of R2
– aux4600 : Q23 detector state of a 4600 rack
– aux5400 : Q23 detector state of a 5400 rack
– bascul : switch over on the twin CPU
– bbc2stat : Statistics on BBC2 boards
– bckdebug : Call Server : Back up signaling link information
– boardinfo : Display board info
– call_ident : data of busy trunk and it’s peer
– callbstat : internal datas of call back service
– calledfilt : List of called filtering parameter
– callprof : call profile
– ccdcom : Display ccd application number
– ccdn : CCDn Routage
– cckpis_reader : Read CC KPIs files
– ccstat : call completion internal datas
– cdtstat : <description to be filled>
– cfnstat : Display meet me conference structure
– cmdcpl : toolbox for IP boards
– cnx : <description to be filled>
– cnx_eqt : for agreement:forces connexion
– code_debug : active code of debug
– compvisu : compression tool
– config : all coupler’s status
– config_gsm : GSM notification configuration
– configold : coupler’s status before last save of ops files
– country_code : Country codes
– cpl_online : online debug of standard couplers
– cplalrm : alarms of one board
– cplstat : one coupler’s datas
– cplton : couplers broadcasting tonas
– cryptview : Network encryption status
– csiprestart : Restart a SIP extension
– csipsets : List of configured SIP extensions
– csipview : List of SIP extensions in communication
– csta : Display interactiv queueing table
– csta_data : CSTA data
– cstabuf : CSTA buffer
– cstacheck : CSTA Check List
– cstainfo : CSTA remanents
– cstatrans : CSTA transitions search
– cstatrk : Display csta monitoring of trunk group
– ctxacd : Display dialog context data
– ctxretry : Display dialog contexts in wait for ack list
– ctxsendmsg : Send message between contexts
– ctxstate : Change the dialog context state
– datastat : <description to be filled>
– debug_cpl : active debug in UA coupler
– dectarea : Dect localization area display
– dectclean : dect-roaming data clean
– dectdbg : Debug of Dect handset
– decteasy : Easy Dect installation tool
– dectinfo : Display of Dect global information
– dectinstoff : Dect installation : end
– dectinston : Dect installation : begin
– dectipuio : translate ABPQMCDU to IPUI_O
– dectisoloff : Dect coupler isolation : end
– dectisolon : Dect coupler isolation : begin
– dectlocreq : dect suggest locate_req
– dectmaster : Set Dect Frame Sync master coupler
– dectnwkdbg : Debug of Dect network
– dectrestart : Restart dect application
– dectrm : Remove handset IPUI
– dectsets : List of Dect handsets configured
– dectview : Dect status
– demi_com : demi_com datas
– demi_com_fr : description of a frame relay half-com
– demi_com_sup : description of a support channel frame relay
– didtest : test datas of did table
– distrirule : Display parameters of a distribution rule
– distristat : <description to be filled>
– domstat : Display Domain Info
– downstat : download and couplers
– dspstat : DSP status on coupler
– dump_bbc2 : all about BBC2 board
– edcustom : Priority, TIR and conference
– emerlist : Emergency list data
– entitystat : <description to be filled>
– eqstat : equipment datas
– ermahisto : eRMA historic visualisation
– excvisu : displays systems exceptions (backtraces)
– getnode : node number for prompt
– gfu : GFU
– grpopestat : <description to be filled>
– help : informations on tools
– helpacd : Update acdv2 data station
– hybvisu : display hybrid accesses information
– iaa : Display Integrated Auto Attendant information
– ibsstat : list of all ibs in service
– inccpt : <description to be filled>
– increset : reset of incidents
– info_he : <description to be filled>
– infocs : synchronisation datas
– ini_tab_us : reinitialize it US/USCVG
– inserv : in-service coupler
– int155stat : INT155 connexions
– intint : INT couplers
– intipstat : Int Ip Information
– ioipdisplay : IOIP board remote crystal signalisation automaton
– ipldebug : Ip Link Trace activation
– iplink_restart : Ip Link stop Before Shutdown
– ippsim : PCMM2 Simulation Mode
– ippstat : Ip Phone visualisation
– lanpbxbuild : lanpbx.cfg tool for Ip tftp configuration
– lanpbxmipt : lanpbx-mipt.cfg tool for Mipt tftp configuration
– limitstat : maximum values of system
– liostat : statistics on LIO boards
– list : set of pretty listing tools for sets
– list_catjr : list of all trunk categories with their type
– list_faisc : list of all trunkgroups with their type and prefix number
– listag : Display dynamic state of affected agent
– listdnd : do not disturb sets
– listen : timeslot connexion
– listerm : list of terminals
– listfwd : forwarded terminals
– listibs : list of ibs
– listincall : Gives established communication
– listloc : list of locked sets
– listout : isolated resources
– listrpn : list of all rpn
– lkvisu : list of all links node by node
– locefdis : <description to be filled>
– logag : List of affected agent in a processing group
– lookars : rout list configuration
– lookgram : <description to be filled>
– looknpd : Numbering Plan Descriptor configuration
– looknumin : Numbering plan descriptor on arrival
– lookvpn : VPN overflow config.: display and control
– loop : forces connexion PCM on jonct
– ltcyc : cyclic tests datas
– miptsets : mipt phone set informations
– miptview : mipt phone set in communication
– mnt_alr : alarm counter on jonctor
– mntahlip : ahltcp maintenance tool
– mod_vg_start : <description to be filled>
– modconf : Modular conference circuit configuration
– msglevel : Display information elements of dialog context messages
– neqt_log : datas of virtual phone sets
– nomadic : nomadic sets maintenance tool
– nsipsets : List of configured NOE-SIP extensions
– nsipview : List of NOE-SIP extensions in communication
– ocupjonc : <description to be filled>
– opstat : operators status
– opsup : real-time attendant supervisor
– outserv : out-of-service coupler
– param_dyn : Dump of a coupler dynamic parameters
– parm5400 : time-out values of a 5400 rack
– patchus : modify US software
– pbxstat : datas of pbx groups
– pcotstat : <description to be filled>
– pcsview : Passive Com Server information
– pgacd : Display processing group data
– pgctx : Display dialog context of a remote pg
– pgwq : Display call selection params of distribution dir
– pgwqlist : Display queue list of a processing group
– pilacd : Display pilot data
– pildstctx : Display pilot destination contexts
– pilotrule : Display parameters of a pilot rule
– pilstat : Display pilot stat data
– pingctx : Send a message to the associated ctx and wait for the answer
– piwq : Display parameters of a routing direction
– piwqlist : Display queue list of a pilot
– piwqpg : Display queue and processing group list of pilot
– poorars : Display poor signalling route ARS data
– postlog : with logical number:phone sets datas
– public_tsl : public translator
– qatool : Provide information to QA automatic testing tool
– qslac_z2 : Dump of a Z2 coupler qslac data
– r2_5400 : R2 detector state of a 5400 rack
– rack_table : informations associated to one crystal
– razam : Reset the waiting queue
– razlimit : Reset busy IT counter
– razpil : razpil
– raztrkacd : Reset trunk group ACD call counter
– razwq : razwq
– readbbox : context before backtrace (black box)
– readfile : Display or update agent order number data file
– readhead : current version of one file
– readkey : read informations in keys of digital sets
– reinit : reset of terminal
– rem_gfu : Remanents GFU
– remoteghosts : List of configured ghosts Z for remote extension
– remoteinfo : Display of remote extension global informations
– remoterestart : Restart remote extension network layer
– remotesets : List of configured remote extensions
– remoteview : List of remote extensions in communication
– represent : representation of connexion
– rsiwtdtime : RSI forseeable waiting time announcement table
– rst_servroute : Reset the service route address
– rstabcfcounter : Resets the value of nb_abc_sip_cnx for the trunk
– rstcpl : reset of coupler
– rstdspcpl : DSP or embedded function reset
– rsthyb : reset of hybrid links
– rstio1 : reset of IO1
– rtpstat : statistics RTP on IP boards
– rule : Display dynamic state of rules (pilot and distribution)
– rzmfr : <description to be filled>
– rzqueue : <description to be filled>
– scpl : send message to coupler
– sendall : <description to be filled>
– setCCE : Set on|off CCE Client
– setCCW : Set on|off CCW Client
– setdate : update date on numeric terminals
– sigtrace : Signalling trace
– simulacc : artere locale simulation
– sip : List the tools available for SIP
– sipacces : SIP Trunk Group Acces
– sipauth : SIP authentification
– sipdict : SIP dictionnary
– sipdump : Sipmotor resources dump tool
– sipextgw : SIP External gateways dump
– sipextusers : List of configured SIP devices with Ext Gateway
– sipgateway : SIP Gate way
– sipmotor_stop : Sipmotor stop Before Shutdown
– sippool : SIP External gateways pool
– smartms : active traces in mailsys
– sosm_cpl : SOSM cpl
– ss7stat : Gives signalling connexions with SS7 Network
– statenode : Display state of each node in the network
– stopdbg : stop traces for debug
– stringref : Display string references on Tiny
– substires : <description to be filled>
– suitlog : affichage des donnees hotel
– supgpbx : GPBX supervisor
– suuchain : internal datas for SUU
– synchro : force synchronization
– t2chain : check mess_t2 chainage
– ta_prifa : dialling prefixes for trunks
– tab__aux : cadences of tonalities
– tab_aux_us : detectors back US
– tab_fr_crct : <description to be filled>
– tab_it_spyd : BRA/PRA/UA couplers
– tab_ua : terminals on UA couplers
– tab_ua_typ : datas of UA terminals
– tabag : List of agent
– tabcallprof : call profile table
– tabctx : Display dialog contexts list
– tabeqt : with coupler index:coupler equipment number
– tabnodectx : Display dialog contexts list associated to node
– tabopcstat : <description to be filled>
– tabpg : List of processing groups
– tabpil : List of pilots
– tabpilstat : List of pilot stat
– tabranfilt : List of caller filtering parameter
– tabrasfo : callback table for trunks
– tabskill : skill
– tabskilldom : skill domain
– tabtemp : table of delays
– tabwq : List of queues
– tabwtd : Display Waiting Time Dependant table
– taux : cyclical test on detectors
– tb_acces_t0 : T0 access datas
– tbr : Changing DECT behaviour to desired TBR
– tcalledfilt : List of called filtering number
– tcpl : cyclical test on coupler
– term_online : online debug of NOE TDM devices
– terminfo : links on demi-com
– termstat : terminal status
– tftp_check : IP phones binary update activity check tool
– tracerus : trace events on US
– traddata : internal datas of data phone sets
– tradeq : with equipment number:terminals
– tradna : with directory number:terminals
– tradph : with physical address:terminals
– traffic : dump counters of coupler msg
– transcod : transcod special chars of string files
– transisvpn : <description to be filled>
– trkbusy : display TG busy barometer
– trklimit : Display trunk group table limitation
– trkstat : trunk status
– trkvisu : trunk group
– trschain : Dump of transit facility/notification area
– ts4600 : time-slot state of a 4600 rack
– ts5400 : time-slot state of a 5400 rack
– tsint : it status between two int
– tsio1 : it status on IO1 card
– tsus : it status US-USCG, IR-IRC
– twin : duplication of main CPU
– ua_version : UA version of one terminal
– usedentity : Display elements which used and entity
– usstat : datas of US shelves
– utadown : downloaded code on uta boxes
– varcpl_rout : coupler datas with physical position
– vgclass : display of VG class for message
– vgdigit : VG CCDn Digit Announcement
– vgemis : broadcasted voice-guides
– vgfile : Display Downloadable Vocal Guides file names
– vgmespos : VG Message Position
– vgmulti : voice guide and multi-language
– vgmultilang : Display multilanguage voice guide
– vgstart : start voice guides
– vgstat : vocal guides status on coupler
– vgton : tonalities and voice-guides
– vgtonrepl : tonas replacing voice guides
– virwq : Display virtual queue
– visu_ardyn : display dynamic link accesses information
– visu_catjr : trunk categories
– vmail : sympac access
– voipstat : statistics on LIOe boards
– vp_pos_table : <description to be filled>
– wherevg : location of a voice guide or a voice message
– wired_or : ports access before bascul
– wq : <description to be filled>
– wqacd : Display queue data
– wqfsb : forseeable wait
– wqpg : Display resource selection params of distribution dir
– wqpglist : Display processing group list of a queue
– wqpilist : Display pilot list of a queue
– x25visu : datas of x25, cluster, acces point
– zacd : Display specific acd dynamic data for trunk
– zccdn : Display specific acd dynamic data for trunk
– zdata : datas of data terminals
– zdjonct : jonctor datas
– zdmict0 : with equipment nb:terminal type T0
– zdmict2 : with equipment nb:terminal type T2
– zdpost : with equipment nb:other terminals
– zguide : <description to be filled>
– zoai : datas of oai terminals
– zuastat : list all non-HE subdevices

ADDRESSING MODES
– By directory number >tradna
– By physical address >tradph % tradpn %
– By equipment number >tradeq % tradnp %
– By index >tabeqt
HARDWARE MAINTENANCE
– Reset of a coupler >rstcpl
– Reset of a terminal >reinit
– Reset of DSP or embedded cpl (CPU6) >rstdspcpl
– Out-of-service coupler >outserv
– In-service coupler >inserv
– Cyclical tests >tcyc, tcpl, taux, ltcyc
– Downloading state >downstat
– FBC and HE software download >hedownload
– Read coupler binaries version >readhead % read_head %
– Set numeric phone sets date >setdate % term_date %
– state of cristal clock >clockstat

RESOURCES MAINTENANCE
– All coupler’s status >config
– one coupler’s status and data >cplstat % varcpl %
– Equipment data >eqstat % tabneph %
– Terminal status >termstat % term_data %
– Trunk status >trkstat % trunk_state %
– INT-INT connexion >intent % int_sort %
– TS status US-USCVG or IR-IRC >tsus % itusstat %
– TS status between 2 INT >tsint % itintstat %
– TS status on IO1 card >tsio1 % itio1stat %
– TS status between 5400-5400C >ts5400 % ts_5400 %
– TS status between 4600-GNISC >ts4600 % ts_2600 %
– US shelve status >usstat % ges_us %
– 5400 shelve visualization >aux5400 % aux_5400 %
– 5400 shelve visualization >aux4600 % aux_2600 %
– DSP status on a coupler >dspstat % varcpl_dsp %
– Coupler traffic counter >traffic
– Vocal guides status on coupler >vgstat % varcpl_vg %
– Voice mail accesses status >vmail % sympac %
– Operators status >opstat % trafficop %
– Operators real-time supervisor >opsup
– Display of terminals >listerm % list_terms %
– List of the isolated resources >listout % list_outserv %
– List of forwarded terminals >listfwd % list_fwd %
– List of terminals in DND state >listdnd
– Synchronization Data >infocs
– Timer table display >tabtemp
– Data terminal information >zdata
– Telephonic traces >mtracer, tuner, trc
– Keys of digital sets >readkey

NETWORK MAINTENANCE
– Topology and network visualization >suproutage
– Network administration >netadmin
– IP/X25 tunnel state >tunstat
– IP/X25 tunnel parameters >tunconfig list
– Test ping >ping
– Remote login >rlogin
– X25 diagnostic >x25diag % poucet decod %
– VPN overflow configuration >lookvpn
– Route list configuration >lookars
– Display VPN calls >vpnstat
– Reset of hybrid links >rsthyb
– Numerotation en arrive >looknumin

INCIDENTS
– Incidents message visualization >incvisu % recup %
– Incidents Reset >increset % razfile %
– Incidents temporary output choice >incout % sortie %
– Incidents counters visualization >inccpt % nbfault %
– Stop incidents screen display >incstop % stopinc %
– Restart incidents screen display >incstart % startinc %
– Incidents documentation >incinfo % info_incid %
– Couplers alarms visualization >cplalrm % visu_alrm %
– Alarm relay management >alarmrel % relala, relalaoff %
– Backtraces visualization >excvisu % recupexc %
– Network incidents visualization >netvisu % incires %

DUPLICATION
– role of the CPU’s >role or role -b
– switch over on the twin CPU >bascul
– duplication of twin CPU >twin % secours %
– copy database to twin CPU >mastercopy % dupcopy %
– copy database from master CPU >mastercopy

DECT (PWT)
– Dect global informations >dectinfo
– Dect installation >dectinston % dect_debinst %
– Remove a handset IPUI >dectrm % dect_desinst %
– Dect localization area display >dectarea % dect_area %
– Dect coupler isolation >dectisolon, dectisoloff % dect_debisol, dect_finisol %
– List of Dect handsets configured >dectsets % dect_sets %
– Dect status >dectview % dect_view %
– Handset observation >dectobs % decthsobs %
– Restart Dect application >dectrestart
– Display string references on Tiny >stringref
– Put out of service a DECT Base station outserv ‘bs’ cr cpl bs_nbr
– Put out of service a DECT ADPCM Block >outserv ‘dsp’ cr cpl dsp_nbr
– Put out of service a DECT coupler >outserv cr cpl
– Put out of service a DECT Handset >outserv <directory>
– Put in service one of the previous equipment change ‘outserv’ to ‘inserv’

DATA BASE
– Coherency data base test >dbdump
– Data base recover >dbrecover
– Initrem blank check >checkdb
– Did translator test >didtest % did_test %
– Multi line tool >multitool
– Subscriber edition >edsbr
– Abbreviated number edition >edabv
– Numbering plan edition >ednump
– Mao acces management >mao
– Last mao modification >maohist % edihist %
– Data base management >mgr
– Site identification >siteid
– OPS files presence >test_ops
– cql server traces >srvtrace
– Centralized voice mail init >initmevo
– Edition of initmevo results >initmevo_res
– Broadcast management >progdiff % prog_diff %
– Network consistency check >audit

ACCOUNTING
– Ticket stored visualization >accview % afscope %
– Accounting management >account
– Erase accounting tickets >accreset
– Financial report printing >accreport % printmgr %
VOICE GUIDES, TONES
– Vocal guide substitution tone >mdvgtona
– Vocal guide multi langage display >vgmulti % msg_vg_multi %
– Vocal guide start begin display >vgstart % msg_vg_start %
– Active vocal guide display >vgemis % neqt_vg_emis %
– Vocal guides status on coupler >vgstat
– Vocal guides and tones display >vgton % tona_vg %
– Tones generator coupler >cplton % num_cpl_tona %

SYSTEM : CHORUS AND UNIX COMMANDS
– Unix processes visualization >ps
– Chorus actors visualization >al -l
– Change password >passwd
– CPU idle time (CPU traffic) >idle
– Network administration >netadmin
– Restart immediately the system >shutdown -i
– Stop immediately the system >shutdown -ih
– System start trace management >traceboot
– Memory occupation >vmstat
– Hard disk occupation >df
– Repertory occupation >du
– Test ping >ping
– Remote login >rlogin
– Software server management >bootserv
– CPU Hardware characteristics >uhwconf

OTHER COMMANDS
– Crontab display >cfgCron
– Site identification >siteid
– Compatibilities problem detection >allcompat
– Informations about twin CPU version >twincompat
– Informations about Chorus and BIOS version >syscompat

APPLICATION
– Hotel tools >hotdebug
– Traffic observation >obsappli

ENTITIES
– Datas of entities >entitystat % tb_entite %
– Table of operators >tabopcstat % tabopc %
– Groups of operators >grpopestat % tb_gpe_ope %
– Prorities associated to calls >pcotstat % tb_prio_pcot %
– Call distribution tables >cdtstat % tb_cdt %
– Operator Distribution lists >distristat % tb_file %

PILOT
– List of pilots >tabpil
– Display pilot data >pilacd
– Display queue list >piwqlist
– Display queue and processing group list >piwqpg
– Display parameters of a routing direction >piwq
– Display destination contexts data >pildstctx
– Reset the acdv2 ressource waiting queue >razpil
– Display pilots of Emergency Closure lists >emerlist

QUEUE
– List of queue >tabwq
– Display queue data >wqacd
– Display processing group list >wqpglist
– Display pilot list >wqpilist
– Display resource selection params of distribution dir >wqpg
– Reset the waiting queue >razwq

PROCESSING GROUP
– List of processing groups >tabpg
– Display processing group data >pgacd
– Display queue list >pgwqlist
– Display call selection params of distribution dir >pgwq
– List of affected agent >logag
– List of attached agent >attag
– Display dynamic state of affected agent >istag
– Display or update agent order number data file >readfile
– Display dialog context data >pgctx

AGENT
– List of agent >tabag
– Display agent parameters >agacd

RULES
– Display parameters of a pilot rule >pilotrule
– Display parameters of a distribution rule >distrirule
– Display dynamic state of rules (pilot and distribution) >rule

DISTRIBUTION
– Display acd configuration >acdsup
– Reset the waiting queue average wait >razam
– Display Waiting Time Dependant table >tabwtd

TRUNK-GROUP TRUNK
– Display specific acd dynamic data for trunk >zacd
– Display csta monitoring of trunk group >cstatrk
– Display the trunk group limitation table >trklimit
– Reset the busy IT counter >razlimit
– Reset the trunk group ACD call counter >raztrkacd

DIALOG CONTEXT
– Display dialog context data >ctxacd
– Display dialog contexts list >tabctx
– Display dialog contexts list for a node >tabnodectx
– Display dialog contexts waiting an acknownlegment >ctxretry
– Change dialog context state >ctxstate
– Send message between contexts >ctxsendmsg

CSTA
– Display interactive queueing table >csta

STATISTIC PILOT
– Display the list of pilot statistic >tabpilstat
– Display pilot statistic data >pilstat